Guidelines for Safer Online Spaces

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April 8, 2020

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Twenty10’s social media channels: our Facebook page, Twitter account, Instagram channel, Linkedin account and any other social media platform we utilise, are spaces to talk about issues and things of interest for people of diverse genders, sexualities, and/or intersex variations (LGBTIQA+ people) in New South Wales and beyond.

We encourage engagement with the content we post or host, but it is a condition of your engagement that you follow our Safer Space Guidelines that apply to our physical spaces. For folks who have attended Twenty10’s physical spaces you would be familiar with these, but for those who haven’t you can read about them here – and we have included some further digital safer space guidelines below.

  • No violence or abusive behavior: We ask that people are not violent while they are in Twenty10’s online and physical spaces. We specify abusive behaviour (including racism, trolling, name-calling, personal attacks, etc.) as a form of violence as it is the one that occurs the most.
  • Sober space: We ask that you consider the impact that alcohol and other drugs can have on your behaviour and judgement. We ask that you refrain from posting and commenting if you cannot guarantee a safe and respectful contribution towards online spaces while being impacted by the effects of alcohol and other drugs.
  • Consider the way your behavior impacts others: This is about not getting defensive or otherwise acting like a jerk when someone wants to talk to you about something that you’ve said.
  • Don’t be mean to someone just because they are different to you: This is an invitation to consider the (often unconscious) assumptions you make when you first hear, see, or meet someone. When there are differences between one another, they can be opportunities to learn some new things and to have a try at thinking about things differently. They are also an opportunity to appreciate just how many ways there are of being in the world.
  • Respect each other: Showing respect can be done in lots of ways, for example: making sure to check and respect a person’s name and pronoun, speak from your own experiences by using the word “I…” rather than stating things as if they are facts, and avoiding criticising people.
  • Don’t share personal, private and confidential things that people say with others: Please don’t share other people’s personal stories without their permission. Also, as these platforms are a public space, be aware of who might be reading things you are sharing about yourself.

What happens if you don’t follow a guideline? We will delete comments that don’t fit within our Safer Space Guidelines or the social media page’s community guidelines. If your behaviour is repeatedly outside of the guidelines, or in breach of the guidelines, we may temporarily remove your commenting privileges on the page. If you have any questions about why a comment was deleted, please send us a private message and we’ll discuss it.

We do our best to warn you if a link contains potentially distressing content – however, something might slip by us. Please let us know if it does, either as a comment or via private message. If you need someone to talk to, get in touch with QLife at 1800 184 527 or at

Twenty10 also has digital spaces that are aimed at engaging young folks who attend our social support spaces. We will always let folks know if a digital space is aimed at younger people or if it is for people of all ages. Here are some additional guidelines for those spaces that we ask everyone adhere to:

  • Respect everyone in the public chat. Remember that young folks could be tuning in- so please maintain G-rated language and topics to maintain an accessible space for younger folks.
  • If we have communicated the space is for younger people and you are over 25 please kindly leave the the live chat/space.
  • For the safety and confidentiality of everybody in these online spaces, please refrain from recording or taking a screenshot of the live video and/or chat screen especially of any names/conversations. Screenshotting or recording would be a breach of our guidelines.
  • You are welcome to be engaged online with a pseudonym to protect your identity, but please let moderators know who you are. You can do this through direct messaging the moderators.
  • You are not obligated to be involved in the conversation.
  • “Friending” moderators on their personal social media accounts is a no-no.
  • Gain consent if “Friending” or “private messaging” other folks in the chat group.
  • All guidelines apply to screen names and profile pics as well. Make sure they are appropriate for a space with people as young as 12!

We are all responsible to maintain this online space to be accessible and safer for everybody- if you have any concerns or complaints you are welcome to private email the moderators on or

(header photo by Jay Zhang via Unsplash)


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