Twenty10 is seeking an experienced peer worker to join our Housing team, within our Client Services Team (CST), working with clients in our transitional housing program.

Primary responsibilities include providing housing related and other advocacy and support, internal and external referrals, creating goal setting plans, maintaining regular meetings, facilitating brokerage and other client requests.

In additon to key responsibilities as part of CST, they also share responsibility for some client intake, short-term case management to clients not in the housing program, referrals and support across all client activities, as well as providing specialist information to a wide range of stakeholders.

They work within a person-centred, trauma-informed practice framework to provide safer spaces and opportunities for LGBTIQA+ young people. The role is responsible for the timely management of service user files and data.

All CST staff are provided with individual supervision, clinical consultation and professional development opportunities.

Twenty10 offer salary sacrificing.

This is an exciting opportunity to join Twenty10 as we embark on a new organisational chapter at the Inner West Pride Centre. Come and join a team and an organisation making positive impact on the lives of LGBTIQA+ people in New South Wales.

Location: 1 Bedford St, Newtown, Sydney.

Hours: Part-time 67.5 hours per fortnight.

Pay: $80,000-84,999 per annum + superannuation and option to salary sacrifice

Applications close 4PM AEST Friday 24 July 2026

EXPERIENCE REQUIRED

• Demonstrated understanding of the challenges, systems and public policy impacting LGBTIQA+ people, especially young people, including mental health and wellbeing, self-determination and bodily autonomy in health care, the law, homelessness, peer and family rejection, and experiences of harassment and violence
• Strong working knowledge of Microsoft Office (Outlook, Word and Excel), internet applications and databases, and willingness to learn new programs

• Relevant tertiary qualifications and/or a minimum of 2 years experience working in a housing support role, preferably within a specialised LGBTIQA+ service organisation.
• Current NSW Working with Children Check, current NSW driver’s license and a willingness to travel as part of this role.

PRINCIPAL DUTIES

• Provide advocacy, support and case management, working alongside service users in the Housing program, to create, implement and review support plans as per the Operational Plan, funding deliverables, organisational policy and best practice principles
• Assist service users in the Housing program with moving, setting up and maintaining their properties in accordance with Twenty10 policies
• Provide soft entry, triage, intake, assessments and referrals for potential service users including to other parts of organisation and/or other external supports
• Provide advocacy and collaborate with support networks such as family, friends, service providers and community, including co-case management within a multitude of systems, including both government and non-government agencies
• Assist with the overall coordination of support for service users across all programs a Twenty10, as part of the Client Services Team as required. This includes providing crisis intervention management and support, assisting in organising and facilitating drop in, group work, projects and events, and providing ongoing short-term case management to service users not in the Housing program.
• Safeguard vulnerable persons including children, through identifying and reporting concerns of abuse or neglect as per Mandatory Reporting Guidelines and organisational policy.